At Futures Advice, Skills and Employment Ltd (Futures) we respect your privacy and we are committed to processing personal information securely and in a way that is compliant with our legal obligations.
In order to provide our services Futures sometimes needs to collect information about you. This notice explains how Futures collects, uses and shares any personal information that we may collect about you and your rights in relation to the personal data we hold.
Futures is subject to the Data Protection Act 2018 (‘DPA’) and the UK General Data Protection Regulation (the ‘GDPR’). Futures is registered with the Information Commissioner’s Office (‘ICO’) and its registration number is ZA806349.
We hope the following information will answer any questions you have but if not, please do get in touch with us. We’ve broken it up into sections so it’s easy for you to access.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes to our processing when you visit our website.
We have a Data Protection Officer who is contactable on the details below. You may contact us at any time to discuss any concerns or ask any questions about how we look after your personal information.
Email: DataProtect@futuresadvice.org
Address:
Data Protection Office
Futures
57 Maid Marian Way
Nottingham NG1 6GE
Tel: 08000 85 85 20
Futures is a public authority that provides support services for the general public in a wide variety of areas from education and training to careers and justice on behalf of government agencies.
The government agencies are the data controllers for these processing activities and Futures is the data processor. Accordingly, for each service that Futures provides, the relevant government agency is responsible for providing the privacy notice to the service users (which we refer to in this privacy notice as our customers).
This privacy notice covers the processing that Futures completes in the capacity of a data controller which is limited to the processing it completes in relation to its suppliers, subcontractors and visitors to its website and premises.
This can be anything that identifies and relates to a living person and can include information that when put together with other information can then identify the person. For example, this could be your name, date of birth, contact details, email address and/or telephone number or could include other identifiers such as an IP address or a cookie identifier.
General enquiries (by telephone, email, social media or the website): your name and the enquiry
Supplier personnel: your name, email address and telephone number
Subcontractor personnel: your name, email address and telephone number
Third party company personnel: your name, email address and telephone number
Website visitors:
Visitors to our offices: Your image may be recorded on CCTV when you visit an office with this in place.
Purpose and lawful bases for processing
Categories of personal data |
Purpose |
Lawful basis for processing |
---|---|---|
General enquiries (name and enquiry) |
To deal with the enquiry |
Legitimate interests – it is in your legitimate interests for FASE to respond to your enquiry |
Supplier personnel contact information |
To receive goods or services to fulfil business need |
Contract - we need to process your data to receive the goods or services in accordance with that contract. |
Subcontractor personnel contact information |
To receive the services and perform our obligations in our contracts with government agencies |
Contract - we need to process your data to receive the services in accordance with that contract. |
Third party company personnel contact information |
To perform our obligations in our contracts with government agencies |
Contract or legitimate interests – it is in the legitimate interests of FASE and the third partycompany as there will be an identified mutual benefit in working together |
Website visitors technical information |
To improve your experience on our website and enhance the functionality on our website |
Legitimate interests – it is in both FASE and the website user’s interests for FASE to improve its website and enhance functionality |
Visitors to our premises (image) |
To protect our customers, premises, assets and staff in our premises |
Legitimate interests – it is in both FASE and the visitor’s interests to maintain the safety and well-being of the people in our premises |
How do we collect your data?
Who we share your data with?
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us without our permission. They will hold it securely and retain it for the period we instruct.
We may share your data with technology service providers, our partners who provide IT, applications and website services.
We may also share it with other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety, in connection with the prevention and detection of crime. In some circumstances we are legally obliged to share information. For example, under a court order or where we cooperate with a regulator undertaking an investigation into complaints or criminal conduct. We might also share information with other regulatory bodies in order to further their, or our, objectives. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making.
We don’t sell your personal information.
We are a UK based business with data centres in the UK.
If we transfer your personal data out of the EEA and/or the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We do not conduct any form of direct marketing and we will not share personal data with any third parties for this purpose.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing, including:
We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the ICO of a breach where we are legally required to do so.
Whenever we process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
If you wish to exercise any of the rights set out above, please contact our Data Protection Officer.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help it confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
How can you exercise your legal rights?
If you wish to exercise any of your legal rights, please contact us on the details at the top of this notice.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
If you have any concerns or would like to make a complaint about our processing of your personal data, you may do so via the ICO however we would encourage you to contact us on the details above in the first instance as we aim to promptly and satisfactorily resolve any concerns or complaints you may have in relation to our processing of your personal data.
ICO contact details: 0303 123 1113 or https://ico.org.uk/make-a-complaint/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
If you would like:
You can contact us using our attached forms and email to DataProtect@futuresadvice.org or by writing to:
Data Protection Office
Futures
57 Maid Marian Way
Nottingham NG1 6GE
Tel:
For independent advice about data protection, privacy and data sharing issues or if you would like to make a complaint if you think we have done something wrong with the data we hold about you, you can contact the Information Commissioner’s Office (ICO) at: www.ico.org.uk.
We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it.
If you have any questions that haven't been covered, please contact our Data Protection Officer who will be pleased to help you.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31 October 2023.
hello@futuresadvice.org
Futures
57 Maid Marian Way
Nottingham
NG1 6GE