Certificate in Principles of Customer Service

When working in customer service, you get to make a positive impact on people’s experiences with a company. If you’re looking to begin or develop a career in customer service, this course is designed to equip you with the information and skills needed. 

What will the course cover?

• Principles of Customer Service and Delivery  
• Understanding Customers  
• Understanding Employer Organisations 

What can I do next? 

Upon completion of your Level 2 Certificate you have a number of new opportunities: 

• Progress onto a Level 3 qualification
• Apply for an Customer Service role
• Apply for a Level 3 apprenticeship