Find My Future in Customer Service
Are you a people person looking for a role where your skills can shine? Our Customer Service training pathways are the perfect starting point. These free, in-person courses will give you the skills, confidence, and qualifications to begin a rewarding career in customer service. With two pathways available, you're able to choose the route that best suits your goals.
When you enrol onto a training course with us, you get:
Free face-to-face training
Nationally recognised qualifications
Supportive tutors and real-world learning
All with no experience needed
Pathway 1 - Customer Service and Retail
This free, 4-week course is perfect for anyone looking to start a career in Customer Service and Retail.
If you're just starting out in a customer-facing career, this training course will give you the perfect foundation to enter the Customer Service sector with confidence. It has been designed to fully prepare you for retail roles.
On this pathway, you'll receive:
- Level 1 Certificate in Introduction to Customer Service
- Level 1 Certificate in Occupational Studies in the Workplace (Retail)
Pathway 2 - Customer Service and the Visitor Economy
This free, 4-week course is perfect for anyone interested working in the tourism and hospitality sectors.
It covers information about all of the different businesses that support the Visitor Economy - from hotels to tourist attractions to restaurants and more.
On this pathway, you'll achieve three Level 1 qualitifcations:
- Certificate in Introduction to Customer Service
- Certificate in Occupational Studies in the Workplace (including UK destinations)
- Award in Volunteering
Hear from our past learners:
Coming to Futures felt more like meeting up with friends than attending a course, which made the learning far more enjoyable.
It was very encouraging to be working in a team with people who had the same motive, even though we all had such different experiences.
Meet Your Tutor: Caroline
I’ve been part of the Futures team for eight years and have been teaching Employability, Business Admin and Digital Skills for around ten years overall. What I love most about being a tutor is supporting people on their journey to a fresh start, helping them build confidence and prepare for new opportunities.
My teaching style is relaxed and welcoming, with plenty of laughter and real-life relevance, so learning feels engaging rather than a chore. In the classroom, what matters most to me is creating an inclusive, supportive space where everyone feels seen, heard, and confident to grow.
And a fun fact about me? When I’m not teaching, I’m either enjoying time in the sun, laughing with friends, or working on renovating my “little palace” with my two rescue dogs by my side.
Got some questions?
We have the answers - visit our Frequently Asked Questions page to learn more about eligibility, course structure, support, and what happens after you complete the training.
You can also click the speech bubble icon on the bottom right corner of this page to access our webchat and speak directly to a member of our Customer Support team.
Please be aware that our webchat is operated by staff members and is only available during our opening hours.
Ready to start your journey?
Don’t miss your chance to build a future in customer service. Spaces are limited - apply now to secure your place.
Who Can Join Our Training?
If you live in Nottingham, Nottinghamshire, Leicester, Leicestershire, Derby, or Derbyshire, you can take part in our face-to-face training only.
To take part, you must be:
- Age: you must be aged 19 or older on 31 August of the academic year in which your course starts (e.g. 31 August 2025 for the 2025/26 year).
- Either claiming unemployment benefits or earning under £25,750 per year.
- Additional rules may apply if you're an asylum seeker or on a student visa.
There may also be other location-based restrictions, so please get in touch with us before applying to make sure you're eligible and to get more details. If you have any questions about your eligibility for any of our courses please contact us. You can call on 08000 85 85 20, email us at hello@futuresadvice.org or you can click on the speech bubble at the bottom right of this page and use webchat to chat to an adviser. More info
