Find My Future in Customer Service
Are you a people person looking for a role where your skills can shine? Our Customer Service training pathways are the perfect starting point. These free, in-person courses will give you the skills, confidence, and qualifications to begin a rewarding career in customer service. With two pathways available, you're able to choose the route that best suits your goals, and our partnerships with local employers mean that you're guaranteed an interview for available roles.
When you enrol onto a training course with us, you get:
Free face-to-face training
Nationally recognised qualifications
Guaranteed interview with a local employer
Supportive tutors and real-world learning
All with no experience needed
Pathway 1 - Customer Service and Retail
This free, 4-week course is perfect for anyone looking to start a career in Customer Service and Retail.
If you're just starting out in a customer-facing career, this training course will give you the perfect foundation to enter the Customer Service sector with confidence. It has been designed to fully prepare you for retail roles.
On this pathway, you'll receive:
- Level 1 Certificate in Introduction to Customer Service
- Level 1 Certificate in Occupational Studies in the Workplace (Retail)
Pathway 2 - Customer Service and the Visitor Economy
This free, 4-week course is perfect for anyone interested working in the tourism and hospitality sectors.
It covers information about all of the different businesses that support the Visitor Economy - from hotels to tourist attractions to restaurants and more.
On this pathway, you'll achieve three Level 1 qualitifcations:
- Certificate in Introduction to Customer Service
- Certificate in Occupational Studies in the Workplace (including UK destinations)
- Award in Volunteering
Hear from our past learners:
Coming to Futures felt more like meeting up with friends than attending a course, which made the learning far more enjoyable.
It was very encouraging to be working in a team with people who had the same motive, even though we all had such different experiences.
The way Kevin teaches is very thorough and friendly - it created a safe, fun space to learn. I really appreciated the calm and respectful environment.
Kevin
Kevin has 12 years of experience in teaching Customer Service and has been with Futures for the last 7 years.
Nothing is more important to him than making sure that his learners know they are valued, and he loves the moments when he can see something click with a learner which will make a real difference in their life.
He’s a believer that having fun while learning makes the experience even better.
In another life, Kevin might have been a star - he was once an extra in a film, dancing away in the background.
Got some questions?
We have the answers - visit our Frequently Asked Questions page to learn more about eligibility, course structure, support, and what happens after you complete the training.
You can also click the speech bubble icon on the bottom right corner of this page to access our webchat and speak directly to a member of our Customer Support team.
Please be aware that our webchat is operated by staff members and is only available during our opening hours.
Ready to start your journey?
Don’t miss your chance to build a future in customer service. Spaces are limited - apply now to secure your place.
Who Can Join Our Training?
If you live in Nottingham, Nottinghamshire, Derby, or Derbyshire, you can take part in our face-to-face training only.
If you live outside these areas, face to face training isn't available but you can still join us through our online courses.
To take part, you must be:
- 19 years or older, and
- Either claiming unemployment benefits or earning under £25,750 per year.
- Additional rules may apply if you're an asylum seeker or on a student visa.
There may also be other location-based restrictions, so please get in touch with us before applying to make sure you're eligible and to get more details. More info
