Tracking Officer

🚀 Tracking Officer – National Careers Service
Remote 10am–6pm Occasional Saturdays
Are you organised, people-focused and driven by results? Join us as a Tracking Officer and play a key role in helping people move into work, learning or career progression at the final stage of their National Careers Service journey.

👋 What you’ll be doing

• Tracking and recording job and learning outcomes for customers
• Staying in touch via phone, SMS and email to capture progress
• Accurately updating our CRM system and collecting outcome evidence
• Gathering customer feedback through satisfaction surveys
• Signposting and referring customers to relevant internal and external support
• Working to clear KPIs, contract standards and compliance guidelines
• Collaborating with a supportive, fast-paced remote team

✅ What we’re looking for

• Strong customer service and communication skills
• Highly organised with excellent attention to detail
• Confident working to targets and KPIs
• Comfortable using CRM systems and digital tools
• Flexible to work late afternoons/evenings and occasional Saturdays
• A team player who thrives in a busy environment

🌟 Why join us?

• Fully remote working
• Meaningful work that changes lives
• Supportive team culture with ongoing training and development
• Be part of a contract that delivers real outcomes

Ready to make an impact and help customers take their next step?
👉 Apply now and be part of something that matters.

Who Are We?

Please take the time to look at our website to gain more understanding of who we are, and what we do.

Our mission is to be at the forefront of careers advice, skills and support that turns ambition into a successful career and fulfilling life.  At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.  

• Have passion
• Do the right thing
• Make a difference  

Join our team and help us make a difference to people’s lives.