Trainee Careers Adviser/Careers Adviser - Norfolk or Suffolk (FTC Sept 2026)

What are we looking for?  

JOB SUMMARY:

The careers advisor role will support individuals aged 19+ through providing career information, advice, and guidance (IAG) to our customers in a variety of organisations and locations throughout the county, to support customers who are employed, unemployment or who are economically inactive, to secure sustained employment, education, or training outcomes. You will need to ensure the customers’ needs are identified and addressed to ensure an impactful and meaningful customer journey. As part of the East Midlands team, you will need to have the ability to travel within Norfolk or Suffolk. 

ROLES AND RESPONSIBILITIES:

To be the named adviser for an identified cohort of customers. You will:

·  Carry out eligibility checks, initial assessments, banding exercises, and/or personal development/action planning documentation, as required, which meet company quality standards.

·  review customer’s progress, resetting actions and demonstrating distance travelled. Guiding them through the implications of choices at key transition points and progression into EET.

·   regularly follow up and track the customer’s current status and record accurately all outcomes, ensuring appropriate evidence is gathered in line with contract claims.

·  raise their aspirations, motivation, and self-confidence through identifying and removing barriers.

·  use communication and coaching tools and techniques to provide information, advice, guidance to customers with targeted needs on a one-to-one and groups basis via digital and non-digital means within a variety of settings.

·  effectively utilise LMI research tools, share knowledge and engage customers with information relating to LMI trends in their chosen careers.

· develop and deliver support sessions to overcome barriers, e.g.: budget planning, travel training, self-awareness etc.

· actively participate in outreach work, including home visiting and use of community partner venues, to identify and support customers in most need of help and support.

· use technology to engage with and support individuals and groups e.g., MS Teams & WhatsApp

· work with the customer’s wider support network, enabling them to contribute to the support and progression of the customer.

· developing appropriate partnership networks to improve access to our services for customers in harder to reach groups and ensure inward referral numbers are achieved.

· develop partnerships with a variety of support services, signposting to services to overcome barriers and enable customers to enter and sustain a positive EET outcome.

· communicate effectively and work across the company to maximise the customer journey. 

· demonstrate resilience in working with the most vulnerable customers who face multiple complex barriers and intersecting support needs including targeted needs such as SEND, refugee/immigration status etc.

· deliver agreed individual targets relating to both volume and quality in line with contract compliance. Using reports and databases to manage your own caseload. Ensuring good time management and effective use of resources. 

· maintain accurate computerised records in a timely manner, optimising the use of ICT, including reports and dashboards.

· engage in impact success measure processes and maintain quality standards appropriate to the post and in line with Ofsted and Matrix Standard.

· gathering customer feedback and case studies through a variety of methods and reviewing service delivery on a regular basis, implementing improvements as required.

· be required to work in various locations in line with business need.

· take an active part in reflective practice, PDR (Performance Development Review) and practice observation (observational framework) as part of your personal development and support programme and take an active ownership of your own CPD (continuous professional development).

Who Are We?

Please take the time to look at our website to gain more understanding of who we are, and what we do.

Our mission is to be at the forefront of careers advice, skills and support that turns ambition into a successful career and fulfilling life.  At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.  

• Have passion
• Do the right thing
• Make a difference  

Join our team and help us make a difference to people’s lives.