Certificate in Principles of Customer Service

Ideal for those looking to learn the basics of the industry in order to secure employment. Entry-level Customer Service roles are some of the most popular vacancies and so an industry specific qualification can really help you to stand out at interview. 

What will the course cover?

• The Importance of Appearance and Behaviour in Customer Service
• Communicating Effectively with Customers
• Working in Customer Service
• Applying Legislation, Regulation and Organisational Procedures for Customer Service
• Handling Telephone Calls from Customers
• Recording and Communicating Customer Problems

What can I do next? 

Upon completion of your Level 1 Certificate you have a number of new opportunities: 

• Apply for an entry level Customer Service role
• Apply for a Level 2 or 3 apprenticeship
• Progress onto the Level 2 qualification